Live video shopping for telcos
Live video shopping is available for telecommunications brands to support customers remotely.
The Confer With video commerce platform helps you understand customer needs online and provide live video shopping advice on what mobile handsets, plans and services to buy.
Confer With powers live video shopping for:
Telcos convert poorly online
Because of their complicated product sets
Confer With allows your team to give real-time advice on what mobile to buy as they would in store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences.
How does Spec It work?
Gurus can leverage a recommendation engine to present relevant products and their assets
Customers and gurus can build a collaborative basket by adding items to the shared basket
Gurus stay with the shoppers whilst pushing products to the website cart
What is the impact of Spec It?
20x increase in online conversions
Your team can engage live with customers, upsell, cross sell and even add promotions to customer baskets during live video shopping experiences.
The best way for customers to know the right configuration for their needs is to add the products to the collaborative basket. Gurus can then advise them on alternative and complimentary products from the product set – customer’s love the ease of shopping in the industry this way!
Hughes achieved 20X increase in conversions
Electrical services company, Hughes, use live one-to-one video shopping to deliver a personalised service that caters to all their customer’s needs. Their brand ambassadors can present any item, including alternative product suggestions, in the e-commerce inventory, even if it’s not in the same room as them.
Let's Chat
We always like to introduce our customers to the use and benefits of video commerce.
Simply book in a time using our calendar tool, and one of our sales strategists will be in touch to show you how live video shopping can positively impact your customer satisfaction and revenue.
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