Live Video Shopping faq
Live video shopping combines the immediacy and engagement of in-store shopping with the convenience and flexibility of online shopping. Below you will find some of the most common questions people have about video commerce.
And if you have more questions, please get in touch with our team.
One-to-one video shopping enables your customers to speak directly to retail experts over a live video call when visiting your website. It gives you the ability to bring the social and human experience of in-store shopping over to digital retail.
During onboarding, we ask for your product feed so we can create a bespoke Rec Engine. This means during video calls you have access to your entire product inventory where you can recommend alternatives and add ons, seamlessly.
We have also partnered with the biggest booking appointment integrations (Calendly, Appointedd, and Quidini, to name a few) allowing your users to schedule appointments at a time that suits them.
Whereas live-stream video shopping involves the use of a video stream to essentially advertise products to an audience of customers, one-to-one video shopping is focused on providing a face-to-face experience between a customer and sales representatives. This enables you to communicate directly with the customer and address their concerns in real-time.
- It enables you to match high-value customers with the right team member and ensure they are fully immersed in their online shopping experience through face-to-face interaction.
- You can push up your conversion rates and increase average order value by providing an immersive shopping experience.
- It gives you the ability to directly re-assure customers on considered purchases
- You can provide a high standard of customer service that will help ensure customer retention.
Through the virtual shopping interface, sales representatives can instantly display products directly onto the customer’s screen. This process is made simple for sales reps through an easy-to-use product index and search function that allows them to quickly locate and display your products.
Our platform is designed to be as easy to use for your colleagues as it is for your customers, so they can get stuck in doing what they do best as quickly as possible. We also provide training for all staff new to the technology to ensure they can make the most the online sales environment.
No apps or special software needed! All video calls take place within the Confer With platform on your website.
Thanks to our shared shopping basket and live product display, you will be able to showcase products directly onto your customer’s screen
Absolutely! 75% of consumers say they want a more personalised and empathetic online shopping experience; one-to-one video shopping addresses exactly what customers feel they are missing from digital retail. But don’t take our word for it, check out these Trustpilot reviews.