Introducing Spec it
A live 1-2-1 video service supported by gurus who can Confer With your customers, giving them live advice on the right configuration for their needs
Customers love the fact we can configure products inside a collaborative basket, personalised just for them.
Confer With powers live video shopping for:
Electronics convert poorly online
Because of their complicated product sets
Brands and retailers must be able to give customers personalised advice on the right products as they need a high level of trust in the industry to convert on big-ticket items
How does Spec It work?
Gurus can leverage a recommendation engine to present relevant products and their assets
Customers and gurus can build a collaborative basket by adding items to the shared basket
Gurus stay with the shoppers whilst pushing products to the website cart
What is the impact of Spec It?
20x increase in online conversions
Confer With’s gurus provide a remote specialist service to help customers make considered purchase decisions.
The best way for customers to know the right configuration for their needs is to add the products to the collaborative basket. Gurus can then advise them on alternative and complimentary products from the product set – customer’s love the ease of shopping in the industry this way!
Hughes achieved 20X increase in conversions
Electrical services company, Hughes, use live one-to-one video shopping to deliver a personalised service that caters to all their customer’s needs. Their brand ambassadors can present any item, including alternative product suggestions, in the e-commerce inventory, even if it’s not in the same room as them.
Let's Chat
We always like to introduce our customers to the use and benefits of video commerce.
Simply book in a time using our calendar tool, and one of our sales strategists will be in touch to show you how live video shopping can positively impact your customer satisfaction and revenue.
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