Improve customer satisfaction
Increase your NPS scores to an excellent benchmark between 70 and 80 with live video shopping.
Problem
NPS scores fall below the excellent benchmark range
Solution
Live video shopping increases NPS scores to an excellent benchmark between 70 and 80
The Confer With impact
Confer With are powering live video shopping for sofa in a box company, Snug, and their customers, creating an immersive and enjoyable online shopping experience.
“It has allowed us to engage with a browser on the website and move the conversation along from a light touch enquiry to a sale.”
Comparison to traditional e-commerce
The average NPS score for online shopping retailers is 45. Confer With sees NPS scores soar to an excellent benchmark between 70 and 80. Improve customer satisfaction with live 1-2-1 video shopping.
How Businesses Can Improve Their NPS Score in Retail with Live Video Shopping
