Online retailers can now outsource video calls to experienced sales representatives available during peak and out of store opening hours.
Through a fully white-labelled video contact centre, Confer With Experts connect with retailers’ customers on a personal level: sharing product images, information, alternatives, add-ons, and demos, all in real time.
For Live 1-2-1 call, with the click of a button, experts can share with customers:
Alternatives – a selection of other products you may like based on the item you’re looking at.
Add Ons – complimentary items based on what you’re looking at (For a dress, you may want shoes, necklace, coat).