Conversational Commerce in the Luxury Industry
The luxury industry has undergone significant changes in its customer interactions in recent years in response to the growth of digital communication. To engage with
A live 1-2-1 video service supported by personal stylists who can Confer With your customers, giving them live advice for the right luxury products to suit their taste
Customers love the fact that we have a stylist with the latest trends right at their fingertips who can tailor products directly to their style!
Because there is differentiation through services
Luxury brands and retailers should aim to replicate the personalised and high-end in-store shopping experience customers expect, online
Confer With’s personal stylists provide a remote luxury service that exceeds VIP customers’ expectations.
Customers don't want a speedy service, they want access to a stylist who can showcase exclusive products. They not only invest in the luxury product, but also the VIP experience they get from shopping in the industry, and we can provide them with that!
Hughes delivers a range of electrical services, from deliveries and installations to appliance rentals, having also been named the ‘Best Voted Electrical Website’ and winning ‘Internet Retailer of the Year’ in 2016. By using Confer With’s live one-to-one video shopping platform, Hughes brand ambassadors can deliver a personalised service that caters to all of their customer’s needs.
Hughes brand ambassadors can physically see their customers, as opposed to just hearing them over the phone. They can also present any item in the e-commerce inventory, even if it is not in the same room as them, as well as suggest alternatives similar in nature.
We always like to introduce our customers to the use and benefits of video commerce.
Simply book in a time using our calendar tool, and one of our sales strategists will be in touch to show you how live video shopping can positively impact your customer satisfaction and revenue.
The luxury industry has undergone significant changes in its customer interactions in recent years in response to the growth of digital communication. To engage with
What is clienteling and why does it matter in 2021? For years, retailers have established meaningful customer relationships by using data-driven tools. Find out why it remains important during shop closures and COVID-19.
For decades, luxury retailers have embraced clients with bespoke experiences and personalised suggestions that encapsulated their brand’s utmost passion and style. To achieve this, personal stylists would
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