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What is Confer With

What is Confer With

Video sales engagement for eCommerce

Video sales engagement for eCommerce
Engage more customers

Engage more customers

Confer With Connect

Confer With Connect

Website launcher

Website launcher

Clienteling

Clienteling
Over any channel

Over any channel

Shoppable video chat

Shoppable video chat

Shoppable audio chat

Shoppable audio chat

Shoppable sales chat

Shoppable sales chat
With market leading effectivness

With market leading effectivness

AI-assisted brand ambassadors

AI-assisted brand ambassadors

Product and asset sharing

Product and asset sharing

Shared basket

Shared basket
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Resources
Our clients

Our clients

Samsung

Samsung

Sony

Sony

Panasonic

Panasonic

John Lewis

John Lewis

More

More
Use cases

Use cases

Consumer electronics

Consumer electronics

Appliances

Appliances

Furniture

Furniture

Baby & nursery

Baby & nursery

Sporting goods

Sporting goods

Fashion

Fashion

Luxury

Luxury
Knowledge base

Knowledge base

Blog

Blog

Whitepapers

Whitepapers

About us

About us

Careers

Careers
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Pricing

Your Customers’ Favourite Shopping Experience

Revolutionizing the way brands and retailers connect with customers through live shoppable video calls, represented by professional product experts, supported by AI

Trusted by Leading Brands and Recognized by Industry Experts

Confer With Named a Gartner® 2024 Cool Vendor in Digital Commerce

Recognized in Gartner® Market Guide for Live Commerce in Retail

Leading 100 List Honoree

Innovative Tech Start-Ups Driving the Future of Brand to Consumer

Overall Winner

Recognized in 2024 Gartner® Hype Cycle™ for Digital Commerce

Silver

Best UX in eCommerce

Customer Champion

Most Innovative Retailer (Rest of World)

Confer With and L’Occitane Middle East

Find out about our AI Sales Assist feature

Trusted by Leading Brands and Recognized by Industry Experts

Trusted by Leading Brands and Recognized by Industry Experts

Confer With Named a Gartner® 2024 Cool Vendor in Digital Commerce

Recognized in Gartner® Market Guide for Live Commerce in Retail

Leading 100 List Honoree

Innovative Tech Start-Ups Driving the Future of Brand to Consumer

Overall Winner

Recognized in 2024 Gartner® Hype Cycle™ for Digital Commerce

Silver

Best UX in eCommerce

Customer Champion

Most Innovative Retailer (Rest of World)

Confer With and L’Occitane Middle East

Book a call to see if live video shopping is right for you

Industry-leading customer satisfaction (CSAT) of 92

Real-time data and feedback on live video shopping customer behaviours

January – July 2024

Average CSAT of 92 and Net Promoter Scores (NPS) of 83 show customers just want to talk to you. Why not make the experience shoppable and fun?

Empower your brand & delight customers

Market-leading e-commerce customer engagement that drives sales

This is my first experience with a video call. I have enjoyed the experience very much. Felt important, not pressed to purchase at all. I may have gone elsewhere but on this occasion I wished to purchase from you due to the support I was given.

Real quotes from our clients’ customers

Amazing service! I wasn’t expecting to speak to a real person by video or voice call but I was connected straight away to a really helpful lady who answered my question straight away. SOOO much better than those annoying help bots on other retailer’s websites!

Real quotes from our clients’ customers

Please keep this service going. We need to speak to humans see their faces get direct feedback. More personal to see someone and alot better then live chat only. That takes most people ages to reply. And I often wonder if they are multi tasking. This way is more personal seeing the advisor and bringing back the shopping experience.

Real quotes from our clients’ customers

Fully managed video shopping solution supported by AI

The Brand Ambassador program can train people to sell your brand and products within a day or two

What a fabulous option. The woman I spoke to, Jodie, was a delight and I feel better for meeting her and talking to her and she solved my problem about my Samsung Freezer immediately. Delighted

Real quotes from our clients’ customers

Reece delivered 5 star world class customer service!! He was SO patient, he was very knowledgeable about the samsung tvs i was looking at and extremely polite, friendly and courteous.

Real quotes from our clients’ customers

This was so so amazing Marvin was super helpful best experience ever buying a fridge!!! Thank you so much team

Real quotes from our clients’ customers

I want to say a big THANK YOU to the guy that attended to me this evening. He was superb! I wish all staff could be like him; Hughes will be making mega sales.

Real quotes from our clients’ customers

Connect to customers across DTC and multiple retail channels

Fantastic! Knowledgable instant answer. Perfect service. If you made this part of a to advert, loads of people would use it and increase your sales. Buying complicated products can feel hard. Reassurance that I’m on the right lines is worth its weight in gold. All credit to your colleague who answered my call. Thanks again

Real quotes from our clients’ customers

Excellent discussion over a video call. Very knowledgeable; answered all questions to my complete satisfaction, so I was able to decide which television to buy. Without a doubt, best online customer service experience ever!

Real quotes from our clients’ customers

GREAT service- one of the most innovative I have come across in online shopping. More should take it up! And Thankyou to your colleagues who are available into the evening to answer questions and give friendly and helpful advice

Real quotes from our clients’ customers

Absolutely brilliant service. Helped incredibly with sizing, styles, options and could even place in my basket ~ exceptional service.

Real quotes from our clients’ customers

Wow – amazing service – got the answer I needed straight away – cant get this on your competitor websites. Very impressed with this feature!

Real quotes from our clients’ customers

Excellent way of customer support. The lady was very polite, helpful and friendly. She gave me professional advice. All sorted within seconds! Very impressive!!

Real quotes from our clients’ customers

Real time feedback on customer sentiment

Actionable insights in real time on customer sales, revenue, basket size and customer sentiment

My favourite feature is definitely the dashboard and being able to see all of those key KPIs down to the detail of how long each call is lasting. I think that’s really important information that will allow us to see how we’re successful and how we can be even better.

Nivine Rammal
Head of Training

Native experience & simple onboarding

A seamless integration with your website, making all your products instantly shoppable

The Confer With product is super unique. First of all, it’s super easy to integrate. The UX and UI are very easy to understand. But what’s more important, it allows BAs to be able to convert customers 24/7, anywhere, anytime.

Rafi Dikrania
New Ventures Director