By using Confer With’s live one-to-one video shopping solution, Bridgman’s sales experts had open and personalised conversations with their customers from the comfort of their own homes.
The aspect that Bridgman sales executives love the most about live one-to-one video shopping is being able to physically see their customers, as opposed to just hearing them over the phone. The sales executive is then able to personalise their customers’ shopping experience in real-time, as well as making sure the products they are purchasing are best suited for their garden specifically.
“We’ve got catalogues available to show the pages; you can be on one page, I can be on the other page while on the call. So being able to share a product and ensuring we’re both seeing the same thing is crucial. We always do what’s best for our customers, and now we do it without them leaving their houses. It’s super easy, and it’s in your home. It’s the most convenient thing in the world.”