Increase profitability by reducing return rates
Live video shopping can reduce return rates by up to 40%. The sales expert can assist the customer right the way through the transaction and answer any detailed questions the customer may have about their purchase. Should the product not be available to hand, the sales expert can offer alternative suggestions to cross-sell.
The Confer With impact
Comparison to traditional e-commerce
The average e-commerce returns rate hovers around 20-30%. The main reasons for this:
• Incorrect size
• Purchase of multiple products to try (with intent to return)
• Poor quality
• Product doesn’t match online description
Confer With reduces return rates online by 40%.
Transform your business with Confer With