Increase profitability by reducing return rates
Live video shopping can reduce return rates by up to 40%. The sales expert can assist the customer right the way through the transaction and answer any detailed questions the customer may have about their purchase. Should the product not be available to hand, the sales expert can offer alternative suggestions to cross-sell.
Problem
High return rates negatively impact profitability
Solution
Live video shopping reduces return rates by up to 40%
The Confer With impact
Confer With are powering live video shopping for Hughes, ‘The Electrical Experts’, and their customers, increasing their profitability by offering expert advice and alternative products.
“It’s great to suggest images of a similar product inside that call and demonstrate alternatives. Even if we don’t have it physically available to us.”
Comparison to traditional e-commerce
The average e-commerce returns rate hovers around 20-30%. The main reasons for this:
• Incorrect size
• Purchase of multiple products to try (with intent to return)
• Poor quality
• Product doesn’t match online description
Confer With reduces return rates online by 40%.
Transform your business with Confer With
