Live Video Shopping Reduces Return Rates

Increase profitability by reducing return rates

Live video shopping reduces return rates by up to 40%. The sales expert can assist the customer right the way through the transaction and answer any detailed questions the customer may have about their purchase. Should the product not be available to hand, the sales expert can offer alternative suggestions to cross-sell.

Problem

High return rates are negatively impacting profitability

Solution

Live video shopping reduces return rates by up to 40%.

The Confer With impact

Confer With are powering live video shopping for Hughes, ‘The Electrical Experts’, and their customers, increasing their profitability by offering expert advice and alternative products.

“It’s great to suggest images of a similar product inside that call and demonstrate alternatives. Even if we don’t have it physically available to us.”

Peter Harvey | Shop Live Manager for Hughes

BOOK TIME WITH ONE OF OUR STRATEGISTS TO SEE HOW LIVE SHOPPING CAN HELP YOUR BUSINESS