As the demands of D2C consumer brands continue to evolve, so too must the tools and solutions brands and retailers use to meet those demands. That’s why we are excited to announce the launch of Confer With’s new and improved platform, Confer With Live, which has been meticulously crafted to address the needs of direct-to-consumer brands.
With a focus on usability, efficiency, and innovation, our platform provides a comprehensive suite of tools and features that can help e-commerce brands achieve all their KPI’s. From intuitive interfaces to advanced analytics, our platform is designed to deliver a seamless user experience and unparalleled performance.
Welcome to Confer With Live!
Behind the scenes, our team has been working hard to deliver a new and improved experience that we can’t wait to show you. The Confer With Live platform offers a host of new features and functionalities designed to enhance your customer’s video shopping experience, support you team, and deliver a best in class customer experience.
The new version of our live 1-2-1 video shopping platform includes a range of enhancements that are beneficial to both customers and brand ambassadors.
Customers on Confer With Live
Customer Interface
The customer interface has an entirely new look and feel to it, offering significant improvements to the user interface and experience across both mobile and desktop devices
HTML Rendering
Full HTML rendering of product descriptions to improve how your product information is showcased
Configurability
Increased configurability to show customers different information on brands and retailers’ products, such as:
- Discount prices
- Price per item
- Safety information
New Call Trigger Options
Allows calls to be triggered from buttons, images, and marketing banners. This provides brands and retailers with the flexibility to engage with their customers at the best point in their shopping journey.
Brand Ambassadors on Confer With Live
Reengineered Search Functionality
Allows full free text searching and filtering so brand ambassadors can quickly locate the customer’s products
Call History
Brand ambassadors can easily see their history of products shared in a call, which they can then reshare with their customers at any given time
Third Party Recommendation Engine
Confer With can link to a brand and retailer’s existing recommendation engine, if required, to further enhance the alternatives and add-ons shown to a brand ambassador
Built in Analytics Dashboard
Brand ambassadors can now see their key statistics within the Expert UI, ensuring data is at their fingertips
Increased Call Initiation Information
Brand ambassadors will now be informed of the website the call is being initiated from. This is to support the brand ambassadors that have multiple stores configured
Social Sharing
Brand ambassadors now have their own profile pages and can share calls to action via social channels. This can trigger calls in the platform.
A Message from Our Co-Founder
“Our goal, with this new version of our live 1-2-1 video shopping platform, is to empower you to engage with your customers in a more meaningful and effective way, supporting you with the tools to give your customers the best online shopping experience.”
Here’s what our brand ambassadors have to say about Confer With Live
“The new multi-store user experience so far has been amazing; I’m mostly impressed by how much the recommendation engine as well as the search feature has improved!” Jodie Nando, Confer With Brand Ambassador
“The recommendation engine and the search feature is really easy to use. I can now simply search as I would online, the platform overall looks 10x better. and is much more user friendly.” Faaria Sayed, Confer With Brand Ambassador
