Confer With Recognized in Gartner Market Guide for Live Commerce in Retail
Confer With was recognized as a Representative Vendor in the 2023 report Confer With, an emerging provider of live commerce solutions, is pleased to announce its inclusion in the Gartner Market Guide for Live Commerce in Retail, published on August 29, 2023 by Kelsie Marian. The report evaluates the live commerce landscape in the retail industry […]
Conversational Commerce in the Appliance Industry
The appliance industry is constantly evolving: from basic washing machines and kettles to high-spec fridges and vacuum cleaners. So, as new technologies emerge, brands must adapt to meet the changing needs of their customers. A new way for appliance brands to communicate with their consumers is conversational commerce. This enables them to connect with customers in real-time through […]
Unlocking Customer Satisfaction: The Power of NPS in Live Video Shopping
Live video shopping has transformed the way brands and retailers engage with customers, offering a personalised and interactive online retail experience. To ensure customer satisfaction and capitalise on this emerging trend, integrating Net Promoter Score (NPS) surveys and metrics can be a game-changer. This article will cover the following: Understanding NPS in the context […]
How Technology is Reshaping E-commerce Return Rate Management
The management of e-commerce return rates is a critical aspect of ensuring business profitability and customer satisfaction. In the digital era, technology plays a pivotal role in addressing return rates, offering opportunities to streamline processes and enhance the overall customer experience. But how is technology reshaping e-commerce return rate management, and what role does live […]
Conversational Commerce in the Fashion Industry
Find out how brands are leveraging conversational commerce and what results the fashion industry are seeing .
Reduce E-commerce Return Rates with Live 1-2-1 Video Shopping
Return rates are a key metric for online brands and retailers, and managing them effectively is crucial to maintaining customer satisfaction and profitability. A return occurs when a customer sends back a product that they have purchased from an online retailer, and can happen for a variety of reasons, from defective or damaged products to […]
How to Reduce E-commerce Bounce Rates with Live 1-2-1 Video Shopping
Bounce rate is a crucial metric for any e-commerce brand and retailer, as it reveals how many visitors leave the website after viewing only one page. A high bounce rate is not desirable as it indicates that visitors are not engaged with the website and are unlikely to convert into customers. To reduce e-commerce bounce […]
Conversational Commerce in the Furniture Industry
The furniture industry is constantly evolving: from a new-age awareness of aesthetics and designs, to 3D modelling and virtual reality. So, as new technologies emerge, brands must adapt to meet the changing needs of their customers. A new way for furniture brands to communicate with their consumers is conversational commerce. This enables them to connect […]
Clienteling vs Customer Service: Why Personalisation is Key to Retail Success
In today’s competitive retail landscape, providing excellent customer service is crucial to success. However, there is a newer approach gaining momentum that takes customer service to the next level – clienteling. While often used interchangeably with customer service, it is important to note that clienteling is not the same thing. This article will cover […]
Live 1-2-1 Video Shopping Template that Boosts Sales
Live 1-2-1 video shopping merges the convenience of online shopping with the personalisation of in-store retail, resulting in a unique and innovative shopping experience. During a live video call, the customer can interact with the brand ambassador one-on-one, receiving expert advice, recommendations, as well as making purchasing decisions in real-time. By replicating the in-store experience, […]
