How Technology is Reshaping E-commerce Return Rate Management

How Technology is Reshaping E-commerce Return Rate Management

The management of e-commerce return rates is a critical aspect of ensuring business profitability and customer satisfaction. In the digital era, technology plays a pivotal role in addressing return rates, offering opportunities to streamline processes and enhance the overall customer experience. But how is technology reshaping e-commerce return rate management, and what role does live […]

Reduce E-commerce Return Rates with Live 1-2-1 Video Shopping

Reduce E-commerce Return Rates with Live 1-2-1 Video Shopping

Return rates are a key metric for online brands and retailers, and managing them effectively is crucial to maintaining customer satisfaction and profitability. A return occurs when a customer sends back a product that they have purchased from an online retailer, and can happen for a variety of reasons, from defective or damaged products to […]

A Comprehensive Review of Retail Conversion Rates

retail conversion rate

In e-commerce, the ultimate goal for brands and retailers is to convert website visitors into paying customers. This process is measured by the conversion rate, which is a critical metric for driving revenue growth. This is the percentage of website visitors who complete a desired action such as making a purchase, and so a deep […]

Best BigCommerce Apps 2023

best bigcommerce apps 2023

As an e-commerce brand owner, chances are you are looking to optimise your online site to improve customer experience, increase business growth, and ultimately drive sales. Fortunately, with the help of the best BigCommerce apps in 2023, this process can be made much easier. These apps offer a range of features, including live video shopping, […]

What to Consider when Implementing Live One-to-One Video Shopping Onto Your E-commerce Site to Overcome Customer Pain Points

implement live one-to-one video shopping

As e-commerce continues to grow, brands and retailers are seeking new and innovative approaches to provide a personalised shopping experience that sets them apart from competitors. Live one-to-one video shopping enables brands and retailers to connect with customers in real-time and offer tailored assistance to target their pain points. This technology has the potential to […]

Webrooming vs Showrooming: A Guide to Delivering the Best Customer Experience

webrooming vs showrooming

Two buzzwords that have recently surfaced in the world on online shopping and e-commerce are ‘webrooming’ and ‘showrooming’. Although relatively new terms, their use in customers making well-informed purchasing decision is significant; both practices are innovative ways used by retailers to enhance customer experience both online and offline. Webrooming refers to the act of researching products […]

Best Shopify Apps 2023 to Boost your Online E-commerce Sales

Best shopify apps 2023

As an e-commerce business owner, it’s crucial to increase conversion rates, attract new customers, and grow your business. Fortunately, there are numerous Shopify apps available to assist with these objectives. In this article, we’ll showcase a curated selection of the best Shopify apps 2023 designed to optimise your store and enhance your customers’ shopping experience. These […]

How Businesses Can Improve Their NPS Score in Retail with Live Video Shopping

improve nps score

Net Promoter Score (NPS) is a crucial metric for businesses to measure customer satisfaction and loyalty. In today’s fast-paced world, customers expect seamless and personalised shopping experiences, and retailers are facing the challenge of keeping up with these demands. Live video shopping is a new way for retailers to provide customers with an immersive and […]

How Much Daily Traffic are Online Retailers Missing Out On?

live video shopping 24/7 support

Question: When do you think your retail store’s busiest hours are? Answer: It’s not in the morning just before work, it’s not even when most people are taking their lunch break. It’s actually when the average 9-5 ‘workday’ is over, and people are relaxing at home, scrolling on their phones with their feet up after […]