What Makes a Great Live Consultation? 5 Traits That Drive Conversion and Confidence
Live video consultation for eCommerce has become a key method of customer engagement, but not all live experiences are equal. High-value customers can tell the difference instantly! At Confer With, we’ve seen the most effective consultations share a common DNA: a blend of human empathy, product expertise, and digital fluency. When done well, a live […]
Confer With Achieves 37%+ E-Commerce Conversion Rates in Peak Trading
As we enter peak trading season, the numbers are already showing an incredible advantage for those using Confer With’s live video commerce platform. With a conversion rate of 37% and higher, Confer With delivers conversion success on par with physical retail, something traditional e-commerce has struggled to achieve. This holiday season, you have the chance […]
A Guide to Improving E-commerce Conversion Rates
It’s no secret that eCommerce conversion rates sit low. But we are here to change that. The first step is to identify those underlying factors of why your conversion rates are falling flat, and what we can do to improve those rates for the long-term. Here, we explore some examples of how you can improve […]
Overcoming the Customer Pain Points in E-commerce Product Selection with Live Video Shopping
E-commerce brands and retailers are always on the lookout to improve their customer experience and stand out in a busy online marketplace. One area which many may struggle with, or perhaps not have even thought of, is product selection. This may include the customer having difficulty visualising the product beyond static images and product descriptions, […]
What to Consider when Implementing Live One-to-One Video Shopping Onto Your E-commerce Site to Overcome Customer Pain Points
As e-commerce continues to grow, brands and retailers are seeking new and innovative approaches to provide a personalised shopping experience that sets them apart from competitors. Live one-to-one video shopping enables brands and retailers to connect with customers in real-time and offer tailored assistance to target their pain points. This technology has the potential to […]
What is Live Commerce and Why it Matters in 2023 Planning
Find out more about the importance of live commerce, how it creates value, how to get started, and the trends we can expect to see.
Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?
“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]
Will one-to-one live video shopping work for my brand?
With one-to-one live video shopping taking the world of eCommerce by storm, would it work for your brand? Well don’t worry, one-to-one video shopping has the potential to transform digital retail for a wide range of different products and brands.
One-to-one vs one-to-many live video shopping
With live video shopping now taking eCommerce by storm, you may have heard about “one-to-one” and “one-to many” and been left wondering what these terms actually mean? Lets talk about the difference between one-to-one and one-to-many, how to use them and which one would be better suited for your business.
What is Virtual Shopping? The Next Big Thing in eCommerce
Virtual shopping has taken off in recent years as a way for retailers to incorporate the personalised and social customer experience of in-store shopping into their eCommerce platforms.
