Are you looking towards live video shopping as the way to take your eCommerce platform to the next level? If so you may be wondering what it takes to get your sales team ready to provide this exciting new service.
Whether its concerns around training them on the platform, where your staff should take their calls from or simply about providing a team to answer calls at all then don’t worry, we have you covered.
Where should my team be answering calls? Do I need a dedicated call centre?
The simple answer to this question, is that your team can take calls from wherever best suits them and your business.
Confer With offers a one-to-one video shopping platform that is as easy to use for your staff as it is for your customers. As a result there are no particular requirements as to where you can take your calls. Our platform can be downloaded as an app onto your colleagues phone, or logged into from any laptop and they will be ready to go! All you need is a device with an internet connection and a camera!
This means how you run your live video shopping service is down to you. If you want you could have staff taking calls from inside a showroom, giving them the chance to directly showcase products over the camera alongside just displaying them onto the customers screen.
Similarly if you are a larger business, expecting a larger volume of calls, it is just as easy to fit a live video shopping service into your call centre structures.
Flexible working for retail staff
In particular, with the world of work now shifting ever more to flexible and at home working, what live video shopping will enable you to do is extent these changes over to the world of retail.
The flexibility of our platform enables you to offer the chance of working from home for retail staff in a way that that was never possible before.
And with the decline of brick and mortar retail seeing over 200,000 jobs lost in retail, this will allow you to retain the valuable skillset and expertise of your sales team who may otherwise have been lost as the market changes around retailers.
What training do I need to provide for my staff on one-to-one live video shopping?
The good news is that because our platform is so easy for staff to use, that it will not take long for them to adapt to this new side of retail. However it gets even easier than that!
At Confer With we offer training for all of your colleagues to prepare them for providing a one-to-one live video shopping service.
This means that when you are ready to go live with our platform your sales team will feel confident and assured, and be ready to deliver their sales expertise in the world of eCommerce.
But what if I don’t have a sales team available to answer calls?
No need to worry here either! If you don’t have the staff available to provide one-to-one live video shopping, then Confer With have our own fully trained team of customer support experts who are ready to provide this service on behalf of your company.
This means that whatever the size of your business, and the resources available to you, one-to-one live video shopping is an accessible service that is ready made to boost your sales wherever your company is at.
If you want to know more about how to get one-to-one live video shopping up and running on your website, visit our step-by-step guide here. If you want to see how it works in practice, book a live demo with a member of the Confer With team!