Elevate Customer Interactions with Intelligent Routing for Video Shopping
Introducing Intelligent Routing in Live Video Shopping Intelligent Routing in live video shopping is revolutionizing the era of seamless digital transactions. Customers now seek not only immediacy and precision but also a personalized touch. Our Intelligent Routing system is tailored to meet these modern customer expectations, enhancing each digital interaction with your brand. Why […]
The Complete Video Commerce and Live Streaming Definition Reference
New to video commerce and live streaming? Noticed a few different terms being bandied around? Video commerce, live stream commerce, live shopping. We have put together the ultimate jargon buster for you to navigate the world of live commerce. Key umbrella terms Live shopping, live video shopping and live stream shopping One to one […]
Privacy Features: Ensuring Confidence and Security in Every Interaction
When you’re settling into a live video shopping session, excited about the personalized experience, you may wonder: “How secure is this platform? What happens to my personal information?” In this article, we’ll discuss why privacy matters in live video shopping. If these concerns sound familiar, you’re not alone. We understand that when you interact online, especially in real-time, privacy isn’t just a preference—it’s a requirement. That’s why we’re committed to offering you a safe, secure, and private live video shopping experience, putting the focus on privacy.
How to Create a Personalised Video Experience for the Beauty Sector
In the beauty sector, providing a personalised and unique experience for customers is paramount in fostering brand loyalty and driving sales; the biggest innovators are using video experiences. By creating a video shopping experience for each customer, beauty brands can showcase their products and services in a way that aligns with the customer’s preferences and […]
Unlocking Customer Satisfaction: The Power of NPS in Live Video Shopping
Live video shopping has transformed the way brands and retailers engage with customers, offering a personalised and interactive online retail experience. To ensure customer satisfaction and capitalise on this emerging trend, integrating Net Promoter Score (NPS) surveys and metrics can be a game-changer. This article will cover the following: Understanding NPS in the context […]
The Significance of NPS in Shaping an Effective E-commerce Strategy in 2023
In the rapidly evolving world of e-commerce, businesses are constantly seeking strategies to differentiate themselves and foster sustainable growth. In 2023, customer loyalty is paramount, making the Net Promoter Score (NPS) a crucial metric for measuring and enhancing customer loyalty. Although not a new trend in e-commerce, NPS scores can often be overlooked when it […]
Clienteling vs Customer Service: Why Personalisation is Key to Retail Success
In today’s competitive retail landscape, providing excellent customer service is crucial to success. However, there is a newer approach gaining momentum that takes customer service to the next level – clienteling. While often used interchangeably with customer service, it is important to note that clienteling is not the same thing. This article will cover […]
4 Ways to Get More from Less Marketing Budget Through Customer Experience
Let’s face it, marketing can be a major expense for brands and retailers. But what if there was a way to get more out of your marketing budget without breaking the bank? One strategy that’s becoming increasingly popular is to focus on creating memorable experiences for your customers. By putting the customer experience at the […]
Live 1-2-1 Video Shopping Template that Boosts Sales
Live 1-2-1 video shopping merges the convenience of online shopping with the personalisation of in-store retail, resulting in a unique and innovative shopping experience. During a live video call, the customer can interact with the brand ambassador one-on-one, receiving expert advice, recommendations, as well as making purchasing decisions in real-time. By replicating the in-store experience, […]
Grow your Direct-to-Consumer E-commerce Brand 2023
So, you’ve started a direct-to-consumer challenger brand, but you want to take it one step further? In the world of digital innovation, who wouldn’t? However, with the amount of growth in existing e-commerce giants and other brands and retailers, it can often be easy to get lost in the wave of competition – not an […]
Best BigCommerce Apps 2023
As an e-commerce brand owner, chances are you are looking to optimise your online site to improve customer experience, increase business growth, and ultimately drive sales. Fortunately, with the help of the best BigCommerce apps in 2023, this process can be made much easier. These apps offer a range of features, including live video shopping, […]
Overcoming the Customer Pain Points in E-commerce Product Selection with Live Video Shopping
E-commerce brands and retailers are always on the lookout to improve their customer experience and stand out in a busy online marketplace. One area which many may struggle with, or perhaps not have even thought of, is product selection. This may include the customer having difficulty visualising the product beyond static images and product descriptions, […]
