We asked Matt: “What challenges were you facing prior to using Confer With? Here’s what he had to say.
Matt: We were going into the pandemic, and we had a big issue with closed showrooms. Salespeople were sitting at home and unable to work. Confer With was a great solution for that because it enabled the sales team to work remotely. They could continue to sell the products to customers from home, which they did very effectively.
Now showrooms are open, it’s allowed us to sell outside of showroom hours. In the evenings, first thing in the morning, early evening; it has extended the trading hours.
Also, aside from digital marketing we didn’t have a way to directly communicate with the customer. Before Confer With, there was no way to engage with these customers. It has allowed us to engage with the consumer and move the conversation from a light touch enquiry to a sale, increasing online conversions.