How to improve customer satisfaction in e-commerce
Imagine creating an experience so exceptional that it consistently earns an NPS of 83 and higher, and average CSAT of 94. With live video shopping it is reality.
It’s the kind of user journey where every interaction leaves a positive impression, fostering deep customer loyalty and satisfaction. It’s about delivering excellence at every touchpoint, exceeding expectations, and creating lasting value for your customers.
Confer With Named a Gartner® 2024 Cool Vendor in Digital Commerce
Problem
Online customer experience scores are significantly lower compared to retail, indicating a poorer experience for online customers
Solution
Live video shopping increases NPS to excellent 83 and up and CSAT to 94
Comparison to traditional e-commerce
The average NPS score for online shopping retailers is 45. Confer With sees NPS scores soar to an excellent benchmark between 70 and 90. Improve customer satisfaction with live 1-2-1 video shopping.
The Confer With impact
Confer With are powering live video shopping for sofa in a box company, Snug, and their customers, creating an immersive and enjoyable online shopping experience.
“It has allowed us to engage with a browser on the website and move the conversation along from a light touch enquiry to a sale.”
