How to Train your Remote Retail Team
Live video shopping requires ongoing training and support for your remote retail team and is the key factor in forging meaningful customer relationships. Your customers interact with this team on a daily, weekly and monthly basis, and for them, they represent your brand. We have listed a few reasons as to why we think having […]
How to Train your Retail Team on Video Calls
Empowering your team with the knowledge and skills required for mastering video commerce is a journey for everyone involved. These five steps will help equip you with the tools needed to coach and build an effective team to build meaningful customer relationships via video.
Building a winning virtual appointments operation in retail
One of the key challenges of live video shopping is operational excellence. Learn how live video shopping enhances virtual appointments operations in retail. Concise guide on what to consider to build a winning team
Setting up virtual appointments on your retail website: what to consider
A guide to deploying virtual appointments on your retail website – what to consider and how to enhance the customer experience using video commerce
Scaling video commerce – how the operating model is changing
This article talks through how the operating model of retail is the starting point in scaling video commerce, but by no means the end point. The retail operating model will now evolve quite quickly to adapt to the growth of video commerce.