Elevate Customer Interactions with Intelligent Routing for Video Shopping

Elevate Customer Interactions with Intelligent Routing for Video Shopping

Introducing Intelligent Routing in Live Video Shopping Intelligent Routing in live video shopping is revolutionizing the era of seamless digital transactions. Customers now seek not only immediacy and precision but also a personalized touch. Our Intelligent Routing system is tailored to meet these modern customer expectations, enhancing each digital interaction with your brand.   Why […]

How to Use Analytics to Identify Your Best Salespeople on Live Video Shopping 

How to Use Analytics to Identify Your Best Salespeople on Live Video Shopping 

Introduction  Using analytics in live video shopping (What is live video shopping?) has emerged as a powerful new way to sell products online. It allows businesses to connect with customers in real time and answer their questions about products, build relationships, and close deals.  One of the most important aspects of live video shopping is […]

Discover Deeper Insights: Advanced Tracking for 1-2-1 Live Shopping

Discover Deeper Insights Advanced Tracking for 1-2-1 Live Shopping Virtual Clienteling

The customer journey in a 1-2-1 live shopping session is more than just a transaction—it’s a goldmine for advanced tracking and data-driven insights, shaping the future of your eCommerce strategy. As we look forward to a future dominated by Video Commerce, understanding insights form live video interaction will be invaluable for both video strategy, but […]

Reigniting Growth in a Flat eCommerce Economy 

Reigniting Growth in a Flat eCommerce Economy 

The eCommerce landscape has been facing its share of challenges, especially in the years 2022 and 2023. It’s time for strategic innovation in eCommerce, aimed at overcoming flat growth and paving the way for a more robust future.

Conversational Commerce in the Appliance Industry

Conversational Commerce in the Appliance Industry

The appliance industry is constantly evolving: from basic washing machines and kettles to high-spec fridges and vacuum cleaners. So, as new technologies emerge, brands must adapt to meet the changing needs of their customers. A new way for appliance brands to communicate with their consumers is conversational commerce. This enables them to connect with customers in real-time through […]

How to Create a Personalised Video Experience for the Beauty Sector

How to Create a Personalised Video Experience for the Beauty Sector

In the beauty sector, providing a personalised and unique experience for customers is paramount in fostering brand loyalty and driving sales; the biggest innovators are using video experiences. By creating a video shopping experience for each customer, beauty brands can showcase their products and services in a way that aligns with the customer’s preferences and […]

How Technology is Reshaping E-commerce Return Rate Management

How Technology is Reshaping E-commerce Return Rate Management

The management of e-commerce return rates is a critical aspect of ensuring business profitability and customer satisfaction. In the digital era, technology plays a pivotal role in addressing return rates, offering opportunities to streamline processes and enhance the overall customer experience. But how is technology reshaping e-commerce return rate management, and what role does live […]

The Significance of NPS in Shaping an Effective E-commerce Strategy in 2023

The Significance of NPS in Shaping an Effective E-commerce Strategy in 2023

In the rapidly evolving world of e-commerce, businesses are constantly seeking strategies to differentiate themselves and foster sustainable growth. In 2023, customer loyalty is paramount, making the Net Promoter Score (NPS) a crucial metric for measuring and enhancing customer loyalty. Although not a new trend in e-commerce, NPS scores can often be overlooked when it […]

Conversational Commerce in the Furniture Industry

What is conversational commerce furniture confer with

The furniture industry is constantly evolving: from a new-age awareness of aesthetics and designs, to 3D modelling and virtual reality. So, as new technologies emerge, brands must adapt to meet the changing needs of their customers. A new way for furniture brands to communicate with their consumers is conversational commerce. This enables them to connect […]