What is Conversational Commerce?
Conversational commerce is the ability for retailers to interact with their customers via online conversational channels. This enables customers to communicate with brands or retailers via live video shopping, live chat, and social media channels. Conversational commerce is significant in e-commerce because it opens the dialogue between customer and retailer, resulting in more established relationships. […]
Why social commerce matters for your business
We spend hours a day on socials for pleasure, work and now, shopping.