Unlocking Customer Satisfaction: The Power of NPS in Live Video Shopping
Live video shopping has transformed the way brands and retailers engage with customers, offering a personalised and interactive online retail experience. To ensure customer satisfaction and capitalise on this emerging trend, integrating Net Promoter Score (NPS) surveys and metrics can be a game-changer. This article will cover the following: Understanding NPS in the context […]
The Significance of NPS in Shaping an Effective E-commerce Strategy in 2023
In the rapidly evolving world of e-commerce, businesses are constantly seeking strategies to differentiate themselves and foster sustainable growth. In 2023, customer loyalty is paramount, making the Net Promoter Score (NPS) a crucial metric for measuring and enhancing customer loyalty. Although not a new trend in e-commerce, NPS scores can often be overlooked when it […]
How Businesses Can Improve Their NPS Score in Retail with Live Video Shopping
Net Promoter Score (NPS) is a crucial metric for businesses to measure customer satisfaction and loyalty. In today’s fast-paced world, customers expect seamless and personalised shopping experiences, and retailers are facing the challenge of keeping up with these demands. Live video shopping is a new way for retailers to provide customers with an immersive and […]
