The Significance of NPS in Shaping an Effective E-commerce Strategy in 2023
In the rapidly evolving world of e-commerce, businesses are constantly seeking strategies to differentiate themselves and foster sustainable growth. In 2023, customer loyalty is paramount, making the Net Promoter Score (NPS) a crucial metric for measuring and enhancing customer loyalty. Although not a new trend in e-commerce, NPS scores can often be overlooked when it […]
