Unlocking Customer Satisfaction: The Power of NPS in Live Video Shopping
Live video shopping has transformed the way brands and retailers engage with customers, offering a personalised and interactive online retail experience. To ensure customer satisfaction and capitalise on this emerging trend, integrating Net Promoter Score (NPS) surveys and metrics can be a game-changer. This article will cover the following: Understanding NPS in the context […]
Customer First: The Power of Live Video Commerce for Retail Staff and Their Customers
In the world of e-commerce, putting the customer first has never been more important. The accelerated shift to online shopping over the past few years has left businesses looking for new and innovative ways to keep their customers engaged and satisfied. One of the most exciting trends in e-commerce is video commerce, and it’s poised […]
