We’re Hiring a Community Manager – Fulltime – London (Hybrid)

We’re offering a Community Manager Job in London (Hybrid)!

About Confer With

Confer With is like a shoppable facetime call. We provide a shopping experience that resembles a retail experience, but is executed online, from an eCommerce website for some of the most iconic brands and retailers in the world.

We provide a technology solution to retailers and brands that solves a big business problem in eCommerce – Customer Engagement.

Customers increasingly expect immersive and more meaningful experiences when interacting with retailers. Confer With provides a seamless experience by connecting retail associates with consumers at a key point in the buying process. This improves conversion. Furthermore, retail associates’ desires for more engaging work environments and consumer like technology on the job are prompting retailers to investigate technology that supports new ways of working and selling. This improves staff satisfaction.

Job Summary:

We have a rapidly growing client base, and as a result the users of the platform are growing at pace. These users would traditionally work in a retail environment – working with customers on the front line of retail. Confer With offers an opportunity to be working from home, working inside retail and working in visual contact centres.

We are seeking a dynamic and passionate Community Manager to be the glue between our clients, end-users, and prospects on the Confer With platform. The ideal candidate will be part event manager, part social media evangelist, and part content developer. They will be responsible for fostering a vibrant community, organizing events, and enhancing our brand’s visibility through social media and PR.

Key Responsibilities:

Event Management:

• Plan, organize, and execute online and offline events, including webinars, workshops, conferences, and meetups.
• Work with the team to develop event agendas and materials.
• Promote events through various channels to ensure maximum attendance.
• Coordinate event logistics, from securing venues to managing registrations and post-event follow-ups.
• Source and coordinate with vendors, speakers, and sponsors.
• Collect and analyse event feedback to improve future events.

Community Engagement:

• Act as a liaison between clients, end-users, and internal teams to develop a community of users to foster interaction and collaboration.
• Develop and execute strategies to engage clients, end-users, and prospects.
• Create and manage community programs to build relationships with key community members and influencers.
• Facilitate discussions and encourage active participation within the community.
• Analyse community trends and provide insights to inform marketing.

Social Media Evangelism:

• Implement a social media strategy to increase brand awareness and engagement.
• Manage social media accounts, including content creation, scheduling, and community interaction.
• Track and analyze social media performance, providing insights and recommendations for improvement.
• Engage with followers, respond to comments, and manage online conversations.
• Collaborate with your marketing colleagues to produce engaging multimedia content.
• Stay updated with the latest social media trends and tools.

Content Creation:

• In collaboration with your colleagues, produce engaging content for various platforms, including blog posts, newsletters, and social media updates.
• Collaborate with the customer success team to create compelling case studies, awards entries and other promotional materials.
• Conduct interviews with clients and users to generate testimonial content.
• Edit and proofread content to ensure accuracy and quality.

Job Requirements:

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• Ideally you have of 3-5 years of experience in community management, event planning, social media, or public relations, but we will look at people without that but have ambition, passion, work ethic and ability to learn.
• You like people: Strong networking and relationship-building skills.
• Passionate about building and nurturing communities.
• Proactive and self-motivated.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Creative thinking and problem-solving abilities.

Apply by emailing:

careers@conferwith.io