Categories
Livestream eCommerce

Redefining The Online Customer Experience With Live Video Shopping

The online customer experience, what does it all mean? Rising customer expectations, blended retail experiences and hyper-personalisation have been at the forefront of retail leaders minds – for good reason. COVID-19 served as a catalyst for the retail revolution, with many consumers spending more time online and subsequently driving record-breaking eCommerce sales. COVID-19 also served as a catalyst for innovation – […]

Related Articles

Categories
Livestream Retail

Footfall recovery updates – new lockdowns impacting commerce

Spikes in Covid 19 infections are evident in the North of England and Scotland. Regional footfall is slipping behind the national average in the East, North & Yorkshire, Scotland and Wales.

Related Articles

image alt

24 Jun, 2020

What is footfall?

What are the various ways to define footfall and what are the decisions made in the back of footfall changes. The implications of the COVID-19 lockdown on footfall are discussed.

image alt

16 Jun, 2020

News roundup – Retail reopening after lockdown

After 84 days of lockdown, non-essential retail stores are opening reopening to the great relief of shoppers and retailers alike. Here is roundup of essential news and analysis we have seen in the last 24 hours:

Categories
Livestream Retail

Virtual appointments and video, what you need to know

Looking to enhance your virtual appointments with video commerce? Explainer on how to integrate virtual appointments and video into your retail shopping experience. Key concepts, Rationale and solutions. Learn more and demo how integrating video commerce fits into your virtual appointment ecosystem.

Related Articles

Categories
omnichannel

What trends will we see in e-commerce in 2021?

E-Commerce Trends for 2021 – Join us as we look into a new era of how consumers will shop online. What new trends will we see? Find out here.

Related Articles

image alt

12 Aug, 2020

Three retail sectors suited to live video shopping

Live video shopping has multiple retail applications – but what sectors is it best suited for? Here are 3 that will benefit greatly from video commerce

Categories
Livestream eCommerce Livestream Retail omnichannel

What is the future of retail? – how can we catch up to the new reality

There are clear customer trends emerging that have accelerated to the point that we didn’t expect to happen in 2020. Most retail isn’t ready for this. The future of retail relies on the confluence of the strengths of online and retail.

Related Articles

image alt

11 Jul, 2020

Customer experience is hugely important online

Understanding that customer experience is real time underscores the importance of finding solutions that respond to customers needs in the same timeframe.

image alt

4 Jun, 2020

Clienteling – the New Approach to Retail

Clienteling is a methodology used in retail to establish and deepen relationships with important customers over time. Here are the key elements of the methodology that need to be considered

Categories
Livestream Retail

Instore experts will help retail recover from lockdown

The road to retail recovery isn’t going to be easy for retail. Severely damaged footfall figures results in the need for quality of interaction between retail experts and shoppers rather than packed stores. Human capital is an asset the retailer utilise to help recovery.

Related Articles

image alt

18 May, 2021

How Conversational Commerce Supports Clienteling

Throughout lockdown, online shopping had been the saving grace for many retailers. A year on from the start of the UK lockdown, eCommerce sales accounted for 34.7% of all retailing for March 2021. Meanwhile, there are fewer customers entering brick-and-mortar stores, which has won over those lost consumers online. This has prompted brands to rethink their existing eCommerce system and digitise the shopping experience that wins customers but leads […]

image alt

7 May, 2021

Virtual Shopping – Everything You Need To Know

As we emerge from lockdown to revitalise the high-street there is no denying shopping habits have changed. From being glued to mobile devices at home, making impulse purchases and living a far more digitised life, the experience of in-store shopping is now being reflected online too. And while fewer consumers are shopping in the high-street, virtual shopping combines the best elements of online shopping and […]

image alt

25 Mar, 2021

Why Retailers Should Invest in Virtual Clienteling

Virtual clienteling is redefining customer service and retailers should be reinventing their strategies to stay ahead of the curve. Here’s 5 reasons why virtual clienteling is important.

Categories
Livestream Retail

What is footfall?

What are the various ways to define footfall and what are the decisions made in the back of footfall changes. The implications of the COVID-19 lockdown on footfall are discussed.

Related Articles

image alt

17 Dec, 2020

Footfall recovery updates – new lockdowns impacting commerce

Spikes in Covid 19 infections are evident in the North of England and Scotland. Regional footfall is slipping behind the national average in the East, North & Yorkshire, Scotland and Wales.

image alt

16 Jun, 2020

News roundup – Retail reopening after lockdown

After 84 days of lockdown, non-essential retail stores are opening reopening to the great relief of shoppers and retailers alike. Here is roundup of essential news and analysis we have seen in the last 24 hours:

Categories
Livestream Retail

How to prepare for Social Distancing in Retail

As you prepare for social distancing in retail, what are the three things that you need to consider? This article breaks down the different parts components of setting a profitable distancing strategy

Related Articles

image alt

27 Apr, 2021

Buying Watches via Live Video Shopping – The Use Case

How do you improve watch sales in a socially distanced retail environment? Here is the use case for improving conversion and average order value via live video shopping.

image alt

23 Mar, 2021

Technology Use Case – How to Sell via Live Video Shopping

How can you sell high consideration technology products online? Find out in this use case.

image alt

15 Mar, 2021

Property Use Case – How to Sell via Video Commerce

How can you sell property online? In this use case we talk how Confer With can help estate agents engage with their customers online.

Categories
Livestream Retail

Clienteling – the New Approach to Retail

Clienteling is a methodology used in retail to establish and deepen relationships with important customers over time. Here are the key elements of the methodology that need to be considered

Related Articles

image alt

18 May, 2021

How Conversational Commerce Supports Clienteling

Throughout lockdown, online shopping had been the saving grace for many retailers. A year on from the start of the UK lockdown, eCommerce sales accounted for 34.7% of all retailing for March 2021. Meanwhile, there are fewer customers entering brick-and-mortar stores, which has won over those lost consumers online. This has prompted brands to rethink their existing eCommerce system and digitise the shopping experience that wins customers but leads […]

image alt

7 May, 2021

Virtual Shopping – Everything You Need To Know

As we emerge from lockdown to revitalise the high-street there is no denying shopping habits have changed. From being glued to mobile devices at home, making impulse purchases and living a far more digitised life, the experience of in-store shopping is now being reflected online too. And while fewer consumers are shopping in the high-street, virtual shopping combines the best elements of online shopping and […]

image alt

25 Mar, 2021

Why Retailers Should Invest in Virtual Clienteling

Virtual clienteling is redefining customer service and retailers should be reinventing their strategies to stay ahead of the curve. Here’s 5 reasons why virtual clienteling is important.

Categories
Livestream Retail

What is Confer With and how does it relate to retail?

Let’s start with a definition of confer with….. Everybody knows the term. It might conjure up visions of judges conferring about a result in the olympics, experts discussing an issue to get some form of clarification. The Cambridge dictionary has the following definition:

Related Articles