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Livestream eCommerce omnichannel

Customer experience is hugely important online

Understanding that customer experience is real time underscores the importance of finding solutions that respond to customers needs in the same timeframe.

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Livestream eCommerce Livestream Retail omnichannel

What is the future of retail? – how can we catch up to the new reality

There are clear customer trends emerging that have accelerated to the point that we didn’t expect to happen in 2020. Most retail isn’t ready for this. The future of retail relies on the confluence of the strengths of online and retail.

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11 Jul, 2020

Customer experience is hugely important online

Understanding that customer experience is real time underscores the importance of finding solutions that respond to customers needs in the same timeframe.

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4 Jun, 2020

Clienteling – the New Approach to Retail

Clienteling is a methodology used in retail to establish and deepen relationships with important customers over time. Here are the key elements of the methodology that need to be considered

Categories
Livestream Retail

Clienteling – the New Approach to Retail

Clienteling is a methodology used in retail to establish and deepen relationships with important customers over time. Here are the key elements of the methodology that need to be considered

Related Articles

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18 May, 2021

How Conversational Commerce Supports Clienteling

Throughout lockdown, online shopping had been the saving grace for many retailers. A year on from the start of the UK lockdown, eCommerce sales accounted for 34.7% of all retailing for March 2021. Meanwhile, there are fewer customers entering brick-and-mortar stores, which has won over those lost consumers online. This has prompted brands to rethink their existing eCommerce system and digitise the shopping experience that wins customers but leads […]

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7 May, 2021

Virtual Shopping – Everything You Need To Know

As we emerge from lockdown to revitalise the high-street there is no denying shopping habits have changed. From being glued to mobile devices at home, making impulse purchases and living a far more digitised life, the experience of in-store shopping is now being reflected online too. And while fewer consumers are shopping in the high-street, virtual shopping combines the best elements of online shopping and […]

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25 Mar, 2021

Why Retailers Should Invest in Virtual Clienteling

Virtual clienteling is redefining customer service and retailers should be reinventing their strategies to stay ahead of the curve. Here’s 5 reasons why virtual clienteling is important.