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Livestream eCommerce omnichannel

What are the drawbacks of using a one-way video provider?

We compare how a one-way provider compares against our two-way video solution.

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

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11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
Livestream eCommerce

Why Your Senior Customers Will Still Love Video Chat  

We are entering the era of the digital-savvy senior and it opens new opportunities for eCommerce brands to connect with their customers.

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

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11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
omnichannel

5 Tips to Maximise Customer Engagement with Live Video Shopping

The acceleration of eCommerce and live video shopping continues to gain momentum. In 2021, some of the biggest eCommerce investments were in video shopping. Collectively, a staggering $380 million has been invested with tech players including Instagram, TikTok, Facebook, Snapchat, Pinterest, YouTube and Amazon all experimenting with video commerce. And we are confident it shows no signs of slowing down. Perhaps you are already using […]

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
omnichannel

3 important reasons why eCommerce needs human interaction 

In 2009, CEO and founder of IMShopping, Prashant Nedungadi said: “no level of automation can replace the human touch, shoppers still want real people to help them purchase products, even in a digital setting”.  Since then, eCommerce sales have risen to record levels, but we are not here to talk about that. We are here to talk about why your brand still […]

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
omnichannel

Online Shopping vs Brick-and-Mortar: what wins and what doesn’t

At Confer With, we discuss opportunities eCommerce can provide across personalisation, immersive experiences and product discovery. Today we look at what drives purchases and deters shoppers away from physical stores and online shopping. Research taken from YouGov and Retail Gazette illustrate the changes we are witnessing across the high street. The barriers to brick-and-mortar sales, moving away from […]

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
Future of Retail

Powering Online Retail Customer Experiences: Confer With x Appointedd

Confer With x Appointedd are celebrating the start of a cutting-edge partnership. The joint solution will power virtual customer experiences that drives higher basket values, conversions and personalised experiences.

Related Articles

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

image alt

4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
Future of Retail

How Phygital Retail Supports The New Digital Consumer

How can phygital retail support the new digital consumer? Throughout the pandemic, the use of digital services rose to record levels, but this dramatic push was influenced by the heavy physical restrictions in place. As restrictions ease in 2021 and digital consumers have the option to switch again – what will happen? Will they stay […]

Related Articles

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

image alt

4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
Livestream eCommerce

Redefining The Online Customer Experience With Live Video Shopping

The online customer experience, what does it all mean? Rising customer expectations, blended retail experiences and hyper-personalisation have been at the forefront of retail leaders minds – for good reason. COVID-19 served as a catalyst for the retail revolution, with many consumers spending more time online and subsequently driving record-breaking eCommerce sales. COVID-19 also served as a catalyst for innovation – […]

Related Articles

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

image alt

4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]

Categories
E-commerce Innovation

Why Retailers Should Invest in Virtual Clienteling

Virtual clienteling is redefining customer service and retailers should be reinventing their strategies to stay ahead of the curve. Here’s 5 reasons why virtual clienteling is important.

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16 Aug, 2022

Virtual Clienteling: How to Keep Luxury eCommerce Exquisite

For decades, luxury retailers have embraced clients with bespoke experiences and personalised suggestions that encapsulated their brand’s utmost passion and style. To achieve this, personal stylists would deliver clienteling services to embody the luxury customer experience. However, replicating virtual clienteling services is complex in nature; D2C brands must uphold core values in their digital strategy. From delivering a personable and unforgettable journey, to keeping […]

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18 May, 2021

How Conversational Commerce Supports Clienteling

Throughout lockdown, online shopping had been the saving grace for many retailers. A year on from the start of the UK lockdown, eCommerce sales accounted for 34.7% of all retailing for March 2021. Meanwhile, there are fewer customers entering brick-and-mortar stores, which has won over those lost consumers online. This has prompted brands to rethink their existing eCommerce system and digitise the shopping experience that wins customers but leads […]

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4 Feb, 2021

What is Clienteling and Why it Matters in 2021

What is clienteling and why does it matter in 2021? For years, retailers have established meaningful customer relationships by using data-driven tools. Find out why it remains important during shop closures and COVID-19.

Categories
Livestream eCommerce

Competing on Price or Value – How to Win on Value

Should your e-commerce business compete with other companies with price or focus on sustainability by competing by value? This article speaks about the disadvantages of competing on price and why brands should switch to value instead. 

Related Articles

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

image alt

11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

image alt

4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]