Categories
omnichannel

One to One or One to Many in Live Stream Shopping

With the coming tsunami of live video shopping, one of the interesting plays is which type of video shopping we will adopt.

The dominance of live stream shopping, one of the interesting plays is which type of video shopping we will adopt. First, we will define the two options.

One to Many live shopping is where one person will broadcast out to many people on video at the same time. This can be a small group but is usually larger, with thousands of people able to participate as one person describes the product and thousands are able to purchase it simultaneously.

One to One live shopping is just that, the opportunity for one person selling the product to chat directly with one person who is interested in it.

Curious to learn more about one to one shopping? Come chat to us today and we’ll be happy to help.

live stream shopping

Where you would use one to many live stream shopping

  • Influencer co-lab – last year, Chinese mega influencer Viya had Kim Kardashian on a video in the background as they chatted. This huge collaboration would have been lost with just one viewer, but by using one to many broadcasting, Kim’s new fragrance sold out all 15,000 bottles within minutes
  • Seasonal holidays – to get the most from your audience, one to many video shopping works great for specific holidays. For example, underwear brands such Agent Provocateur or figleaves producing a one-hour special a few days before Valentine’s Day, advising men on how to buy lingerie for their partner? Facilitating a one to many discussion in this instance could help some people who might be reluctant to have a one on one chat about the matter feel more comfortable doing so.
  • Product launches – this idea lends itself to those brands that fit into the luxury or limited-edition arena. Mulberry could email their database and invite a limited number of customers to view the launch of a new handbag, creating a sense of competition in order to sell a limited range. This way, the customer will still feel valued due to the invitation, but the brand is conveying its message to many.

Your initial introduction to a customer may be via a one to many broadcast but this may result in leads who will turn into one to one customers who may convert better and provide bigger revenue.

When would you use one to one live stream shopping?

One to one video shopping allows a genuine interaction between the shopper and the product expert. It becomes appropriate under these circumstances:

  • On high price items – there is likely to be a cut-off point where a user demands one to one attention for the amount they are spending. It’s likely to be a test and learn approach as to the price point where such a service will be expected, but there will certainly be a tipping point.
  • Considered purchases – some customers may simply require more hand holding via the purchase journey, particularly if dealing with a complex product or one where some technical explanation is required. Stereo equipment might be one example where the different amplifiers, speakers and turntables may need to be explained further to a customer who is looking to part with large sums of money.
  • Upsell or Cross sell – for some products, there will be an opportunity to get higher revenue via the sale of a higher tiered products or accessories to go with the product. On these occasions, one to one live shopping will be an advantage so that you can really focus on a customers needs and encourage them to upgrade to the right product, which may not be possible with a mass audience.
  • Customer Queries – if you are selling a complex product via ecommerce, it may be beneficial to have one to one live video shopping available. Examples of this may be audio equipment where you can advise on different features important to the user, rather than trying to be all thing to all people in one push.

These are not set rules for when to use one to one or one to many. Things can be mixed up. One idea might be to have an influencer talking to thousands of customers but then give one viewer the chance to win a one to one session with the influencer.  This could be a great viral opportunity for your viewer if that spread news about their experience.

Related Articles

image alt

13 May, 2021

What is Zero Party Data? Why Does it Matter?

What’s the deal Zero party data is a marriage of consumers wanting personalisation and having full control over how a company uses their data. In mainstream media, the 2018 Facebook and Cambridge Analytica scandal highlighted how sensitive everybody’s data is, especially for the everyday person.  Nevertheless, in 2019 an Econsultancy Survey declared data-driven marketing as […]

image alt

7 May, 2021

Virtual Shopping – Everything You Need To Know

As we emerge from lockdown to revitalise the high-street there is no denying shopping habits have changed. From being glued to mobile devices at home, making impulse purchases and living a far more digitised life, the experience of in-store shopping is now being reflected online too. And while fewer consumers are shopping in the high-street, virtual shopping combines the best elements of online shopping and […]

image alt

5 May, 2021

What are Virtual Stores? Why Should Brands Get Involved?

The virtual store is a technological exploration into the personal experience between retail and customers, offering a blended experience that is redefining the way we shop.  In this article, we’ll uncover what virtual stores are and how it equips retailers for the future.   What is a Virtual Store?  Everything from a physical store that the customer […]