Virtual clienteling is redefining customer service and retailers should be reinventing their strategies to stay ahead of the curve. Here’s 5 reasons why virtual clienteling is important.
4 Feb, 2021
What is clienteling and why does it matter in 2021? For years, retailers have established meaningful customer relationships by using data-driven tools. Find out why it remains important during shop closures and COVID-19.
2 Nov, 2020
Combining video commerce and clienteling technologies provides an opportunity for retailers to deepen the relationship with customers. Video commerce can provide a richer experience where needs are met and clienteling tools ensure that relationship continues over time. Find out how they link and how you can benefit
26 Jun, 2020
The road to retail recovery isn’t going to be easy for retail. Severely damaged footfall figures results in the need for quality of interaction between retail experts and shoppers rather than packed stores. Human capital is an asset the retailer utilise to help recovery.