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omnichannel

Identifying Customer Needs with Live Video Shopping

What are customer needs in the context of video commerce? This article will address the different ways of approaching customer satisfaction and how you can improve it.

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1 Dec, 2022

How To 2023 Proof Your eCommerce Business

Find out how you can recession-proof your eCommerce business with our top three tactics in preparation for 2023.

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11 Oct, 2022

Live 1-2-1 vs 2-way Video: Which One is the Real Future of Retail?

“At work, 38 percent of respondents favor video calls when collaborating with their team or customers on an important project.” – Business Wire Although it may appear that live 1-2-1 video shopping and 2-way video are merely synonyms for each other, that couldn’t be further from the truth. In fact, they differ greatly when it […]

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4 Oct, 2022

Confer With Payments: The Latest Innovation to Ensure Customers Complete Their Purchases (and How Yours Can Too)

Picture this: 100 people enter your store and all of them head to the till to check out; only 30 of those customers actually complete their purchase. The rest leave their items at the till with no explanation. Now, you wouldn’t want this to happen in your physical store, so why let it happen on […]